Geremy Help & FAQ

Two ways: on mobile, the iOS app (App Store) or Android (Google Play) — ideal for recording in-person meetings; on desktop, web.geremy.ai in any browser — that's where you get the full feature set (templates, regeneration, PDF/Word export, profile, subscription).

On your first sign-in, Geremy walks you through a few steps to tailor your experience: (1) your profile — pick the one that fits you, organised by family (Cross-functional, Business, Public sector, Specialised profession), and Geremy highlights the categories and features best suited to you; (2) your recommended categories — a selection matched to your profile, automatically added to your favourites; (3) how you heard about Geremy. You can skip this step (“Ask me later”) and adjust everything afterwards from your profile and the Categories page. The mobile app now offers the same onboarding as the web version.

In 30 seconds: open the app, choose 'Instant Meeting', tap the microphone icon to start, then tap the ✓ icon when you're done to confirm and upload the audio. Before confirming, you can name the meeting and pick a category — for a first try, go with 'Premium Meeting'. Keep the app open for a moment after confirming so the audio can finish uploading to our servers.

The web version does everything: live recording, audio file import, video-call invitation, viewing/editing, regeneration, custom templates, PDF/Word export, profile, subscription. The mobile app is built for in-person recording: background recording, locked screen, automatic muting during incoming calls, offline mode. In short: the web does it all; mobile excels in the field.

Grant all of them. Microphone: the heart of Geremy — without it, no recording. Notifications: to track the upload and be alerted when the report is ready. On Android also: Phone (mute the mic during an incoming call) and Nearby devices (keep recording in the background with the screen locked). Accidentally denied a permission? Long-press the Geremy icon → 'i' → Permissions.

About 10% of the recording duration — a one-hour meeting produces a report ready in 6 to 10 minutes. The countdown starts once the audio has fully uploaded to our servers (watch the progress bar). No need to stay glued to the screen: enable notifications and you'll be alerted by email (with the PDF/Word attached if you wish).

No, Geremy does not offer recurring meeting scheduling — each meeting must be created individually. Tips to save time:

• Duplicate an existing meeting: from your meeting list on web.geremy.ai, the duplication feature automatically copies the title (prefixed "Copy of…"), the report type, the custom template, the summary, the objectives, the comments, the participants, the tags and the language. All you need to do is start recording.
• Introduce yourself to Geremy: your name, role, position in meetings, industry vocabulary… This information is specific to your account and helps Geremy identify you better and understand your context in each meeting.
• Describe your organisation to Geremy: describe your structure — colleagues (names, roles), frequent clients, acronyms, ongoing projects… This information helps Geremy recognise names, avoid errors and produce more accurate reports. If you're on a Team plan, it's automatically shared across all team members.

This feature is requested by many users — feel free to write to support@geremy.ai to support the request.

5 modes: (1) mobile recording (in-person); (2) web recording (computer microphone); (3) import audio files (MP3, MP4, M4A, WAV), from the web or the mobile app — up to 10 files for a single report, within the maximum duration of your plan; (4) 'Mic + browser tab' — capture audio from a browser tab plus your microphone (WhatsApp Web, webinar, hybrid meeting); (5) video-call invitation (Geremy joins Meet/Teams/Zoom as a participant).

Yes. On web.geremy.ai → 'Quick add' → video call option → paste the Meet/Teams/Zoom link → 'Add Geremy to the meeting'. Two things to note: the meeting must already be open (Geremy connects the moment you click), and the host must admit it. No software to install for participants.

The phone microphone only picks up voices in the room. The solution: on a computer connected to the video call, use 'Mic + browser tab' mode — Geremy captures both the remote voices (the video-call tab) and those in the room (the computer microphone or a conference microphone). Best setup: USB conference microphone + 'Mic + browser tab' mode.

Not directly, but a simple workaround works well: open WhatsApp Web in a tab, start the call, then on web.geremy.ai create a meeting and choose 'Mic + browser tab' → select the call tab. Geremy captures your contact's voice (the tab) and yours (the computer microphone). Works with any audio source in the browser (webinar, podcast, etc.).

Nothing to do on your end: as soon as a call comes in, the app automatically mutes the microphone — your conversation stays private and won't appear in the report — then recording resumes. Avoid aeroplane mode (it would cut the sync); use 'Do not disturb' instead. (Auto-detection via the 'Phone' permission on Android.)

No — this is a deliberate security choice: the audio is encrypted from the moment it is captured, then automatically deleted within 4 hours of the report being produced — not archived, with no copy of any kind. A voice recording is personal data: keeping it any longer would create a risk without giving you anything in return (data-minimisation principle). If you want to keep the audio, run your phone's built-in voice recorder in parallel before starting Geremy — you can even upload it later on web.geremy.ai to generate a report in another category.

It depends on your plan: 4.5 hours on Standard, 6 hours on Premium and Team per recording (within your monthly quota). Reminder notifications from the 2-hour mark; as you approach the limit, the recording stops automatically and the captured audio is processed. For a longer meeting, start a second recording after a break — or, if you have the audio files (field recorder, dictaphone), import them together into the same meeting (up to 10 files) to get a single report.

Very little: ~30 to 50 MB for a one-hour meeting (1 to 1.5 GB for 30 hours). It works fine on 4G/5G, and even offline: audio is stored locally and synced automatically once you're back online. Tip: record wherever you are, then let the sync happen over Wi-Fi back at the office.

In most cases, your phone's microphone is enough — even for twenty or so people seated in a circle in a quiet room. What matters is the distance between the phone and the people speaking, and the environment (noise, echo). A conference microphone becomes useful beyond 8 speakers spread around the room, when participants are far from the phone (large table, classroom), or when the room is echoey or noisy: a Jabra Speak2 75 or EPOS Expand 40 in the centre (Anker PowerConf S500 on a tight budget), or two Jabra Speak2 75 units linked wirelessly for a very large table. Room with a sound system (council chamber, auditorium): record the mixing desk output directly. Place the phone or microphone in the centre of the group, not right in front of someone with a loud voice (saturated sound degrades transcription), close doors and windows, and connect the conference microphone via USB rather than Bluetooth. Tip: do a 30-second test before the meeting.

There is no practical limit: Geremy transcribes a 3-person meeting just as well as a meeting with 20 participants or more. The number matters less than how the meeting runs and how the sound is captured. What makes the difference: distance from the microphone (move the phone closer or add a conference microphone); acoustics (an empty room with bare walls creates echo); one person at a time (side conversations and overlapping exchanges make it harder to tell who said what); identifiable turns ('over to you, Sylvie', 'thank you, Marc'). During the round of introductions, ask everyone for a full sentence ('Hi, I'm Sophie Martin, maths teacher') rather than 'Sophie, maths'. In very lively meetings, attribution of statements may be less accurate: correct a name directly in the report, or everywhere via the Speakers tab followed by a regeneration.

Geremy does not yet offer direct capture of standard phone calls, but several methods make it possible today:

• Via internet telephony software (Teams, Zoom Phone, Google Voice, Ringover…): retrieve the audio recording provided by the platform and upload it to web.geremy.ai via "Quick add" → "Import". Geremy generates the write-up from the file.
• Via the browser with "Mic + Other tab": if your call goes through a browser tab (WhatsApp Web, Ringover, Google Voice…), use the "Mic + Other tab" option in the Web version. Geremy simultaneously captures your contact's voice (via the tab) and your own (via your computer's microphone).
• On speakerphone + mobile recording: put your call on speakerphone and start Geremy recording on your phone (or a second device). Quality depends on the sound environment, but this method works for short calls in a quiet setting.

In all cases, remember to inform the other person that the conversation is being recorded — this is a legal requirement.

More than 50 categories that automatically adapt the form and level of detail to your context; you choose one when you start or regenerate a report. They are grouped into 6 families: general formats (Meeting, Summary, Decision log, Smart standard, Smart tailored…); interviews/consultations (HR, recruitment, medical, legal, psychology…); business formats (Sales follow-up, Project management, Construction, Real estate, Finance, Medical staff meeting, Works council, Town council, Board of directors…); personal reflection (Developed reflection, Essential, Mindmap); special formats (Premium meeting, Verbatim, Structured exchanges); and your custom templates (Premium and Team). Explore them on the Categories page (“My categories”): description, specifics and PDF examples, with filters by target audience and use case. Pin your favourites (heart icon) and set a default category (star icon), pre-selected for each new meeting. Not sure which to pick? Smart standard adapts the report to the content of the discussion, in a neutral tone you can share with a client; Smart tailored adopts the tone of a business category, for internal use. Their output varies from one meeting to the next: for a recurring document intended for a client, use a custom template instead.

Yes — custom templates (Premium and Team plans). You upload your template as a PDF on web.geremy.ai/templates — need a starting point? the “Download an example” button (next to “Add”) gives you a template to adapt. Then choose the “Structure from a template (my template)” category when creating the meeting or when regenerating: Geremy fills in your template automatically: fixed elements (headings, table headers) are reproduced exactly, and the fields in square brackets [ ] are replaced with the meeting content. Ideal for a site-visit report, a sales insight sheet, a class-council minute…

Two levers: choose the 'Summary' category (the essentials in 2–3 pages: decisions, actions, key points) when generating or regenerating; and lighten the formatting in your profile (web.geremy.ai/profile → 'Formatting preferences'). Both can be combined. No need to start over: simply regenerate an existing detailed report using the 'Summary' category.

From web.geremy.ai, open the meeting record → 'Regenerate report'. You can update the context (title, agenda, objectives, notes), change the category, correct speaker names, and add up to 5 attachments. Important: regeneration overwrites the previous result and you only get one regeneration per report — download the PDF/Word first if needed, and adjust all settings in one go. You can also edit the text directly in the interface.

Rating your reports is a good habit: it’s quick and it helps us support you better. From a report, use “Rate the report” to give a star rating; the “Help Geremy improve” window then lets you tick, in one click, what could be improved across 6 areas (speaker detection, attribution of statements, level of detail, names and business terms, accuracy of details, structure), with an optional free-text field. In the mobile app, this window opens automatically if you give fewer than 5 stars. Your ratings don’t change the report: to actually adjust a report (names, category, context), use regeneration — our area-by-area advice is in the next question.

Here is our advice for each of the 6 areas offered after rating a report. In every case, group your adjustments before regenerating: one regeneration per report (up to 5 additional reports on Premium or Team).

• Some speakers were not identified: Geremy can only match a first name to a speaker if that name was spoken during the meeting — otherwise they appear as 'Speaker 1'. Do a round of introductions (first name and role), list the participants in the meeting notes and place the phone in the centre. Afterwards, adjust the names in the Speakers tab (pencil icon) — a neutral label such as 'Witness 1' is possible — then regenerate.
• A statement was attributed to the wrong speaker: this mostly happens when two voices sound alike, when people talk over each other or when a speaker was never named. Ask everyone to state their name the first few times they speak, and encourage people to take turns. Then correct the attribution in the Speakers tab and regenerate.
• The level of detail isn't right: it depends on the category. Too short? Switch to 'Detailed meeting'. Too long? 'Summary' gets straight to the point. Need a word-for-word account? 'Verbatim'. The Categories page shows PDF examples of each output.
• Proper names and business terms need checking: say tricky terms clearly (or even spell them out), add them to the meeting notes or attach a context PDF (glossary, organisation chart), and add your regular colleagues in your profile.
• Some details could be more accurate: figures, dates, amounts and decisions are the most sensitive. Record in a quiet environment with an unobstructed microphone, and restate the important points out loud — this gives Geremy a second chance to capture them.
• The structure doesn't match your expectations: the chosen category probably doesn't fit your type of meeting — compare the formats on the Categories page. If none fits, the Premium and Team plans let you use your own template (custom template).

Yes, with Premium and Team plans: 'Additional reports' allow up to 5 parallel outputs from a single recording — for example, an official minutes document + a summary for absentees + a decision log for the relevant teams. On the Standard plan, you have one regeneration (which overwrites the previous result).

With the Premium and Team plans, Geremy automatically extracts the tasks mentioned in your meetings and helps you track their progress, on the My tasks page (web.geremy.ai/tasks). Each task has a status, a priority, a due date, a source meeting and an assignee; you can filter the list, add a task manually and generate tasks from your meetings. The behaviour is set in your profile (“Task preferences”): automatic generation from each new report, and automatic updating of tasks (otherwise validated manually).

No — the technical transcript serves only as source material: it cannot be displayed or downloaded. It is kept with your meeting (it is what allows the report to be regenerated, another format to be produced or tasks to be extracted) and deleted along with the meeting. If you want output that closely mirrors what was said, the 'Verbatim' category produces a word-for-word account speaker by speaker, with GDPR processing that automatically masks sensitive information.

The more context Geremy has, the better the result. On the meeting record: title, agenda, objectives, participant list (names + roles), context notes, up to 5 short attachments (images, PDFs — around ten pages is enough). In your profile: your name/role and the names of your regular colleagues. Everything is optional and can be added even after recording.

Through cues in the conversation — not through voice: a quick round of introductions at the start of the meeting ('Hi, I'm Marie, project manager') and using first names during the discussion, supplemented by the names entered in your profile. Audio quality matters too: place the microphone in the centre of the table, move it closer to the main speakers in large meetings, and if you're using an external recorder, avoid heavy compression (below 128 kbps).

If the report shows 'Speaker 1', 'Speaker 2' or misspelled names: go to web.geremy.ai → meeting record → 'Regenerate report' → in the Speakers tab (pencil icon), replace each generic or incorrect name with the correct (correctly spelled) name → relaunch. The report is updated throughout. Only one regeneration per report — correct everything in one go. To avoid this in future, add your name, your role and your regular colleagues in your profile.

This is expected: Geremy transcribes 'by ear', and uncommon or local names may be misspelled. The most effective fix: prepare an agenda with the important proper nouns before the meeting (Geremy uses it as a reference). You can also attach a document containing key terms, or correct them afterwards in the interface.

Not by voice, and that is a deliberate choice: Geremy performs no voice identification — it does not compare any voice against a voiceprint. Identification relies on what is said during the meeting (someone introduces themselves, someone else addresses them by first name): hence the importance of the round of introductions. Your profile plays a complementary role: if you state there that you work with 'Marie Dupont' and she is mentioned in the meeting, her name will be spelled correctly; add her role to help Geremy place her. Add your regular colleagues on web.geremy.ai/profile ('Organisation' tab) — a one-time setting that improves all your future reports.

One month free trial from account creation, no credit card required, no commitment — everything is unlocked (all categories, custom templates, supplementary meeting summaries, automated task management, PDF/Word export), within a limit of 10 hours of recording (around ten one-hour meetings). No automatic charge at the end.

Important: the Premium Trial cannot be paused or restarted. Once activated, the one-month countdown starts immediately. Make sure to activate it when you actually have meetings to record. If you reach the 10-hour limit before the end of the month, new recording processing is suspended, but you retain access to all features on your already-generated reports until the end of the trial period.

Your account switches to 'No subscription' mode — essentially read-only: you can view and edit your existing reports, but no new generation, no regeneration, no PDF/Word export, no templates, no additional reports, no task management, and some categories are reserved for subscribers. Your reports and data are kept for 2 years; subscribing reactivates everything, as if you'd never left.

Standard — from €14 excl. VAT/month (€18 on monthly billing), 20 h/month, all report categories, 1 user. Premium — from €32 excl. VAT/month (€39 on monthly billing), 50 h/month, + custom templates + up to 5 additional reports + automated task management. Team — from €19 excl. VAT/month/user (€23 on monthly billing), minimum 3 users, 30 h/month/member with a shared hour pool, all Premium features. All plans are commitment-free.

No, none. Cancel at any time, no fees, no questions asked, in a few clicks at web.geremy.ai/subscription. You keep the service until the end of the paid period, then your reports remain viewable for 2 years. The same applies to annual billing: reduced price, zero commitment.

It renews each month on your subscription anniversary date. Unused hours do not roll over. Each recording is capped at 4.5 hours on Standard and 6 hours on Premium and Team, regardless of your remaining quota. Quota reached? Your recordings are not lost: they stay in the queue — a meeting is only processed if its full duration fits within your remaining quota — and will be processed at renewal or when you upgrade (immediately). No pay-as-you-go hours and no overage charges: for more hours, upgrade to a higher plan or, on Team, add a licence (+30 h to the shared pool). On Team plans, hours are shared across members.

Yes. Online (Stripe): credit card (Visa, MasterCard, Cartes Bancaires, American Express…), Apple Pay, Google Pay, SEPA direct debit, Klarna, Link, PayPal, Revolut Pay. By bank transfer for organisations, associations, and public bodies (contact support@geremy.ai for banking details). By purchase order for public-sector institutions: a simple purchase order is enough, with invoicing via Chorus Pro (public-sector billing in France; see “How do I request a quote and place an order?”) — no specific public procurement framework or accreditation required.

Request a quote: fill in the form for your sector — geremy.ai/collectivites/devis, geremy.ai/cse/devis, geremy.ai/ecoles/devis, geremy.ai/rh/devis or geremy.ai/sante/devis — or email support@geremy.ai.

Public-sector institutions (purchase order): if needed, tell us about any corrections to make to the quote (legal name, SIRET), submit it to your approval process, then send your purchase order to support@geremy.ai with the email addresses of the users to activate, and the service code and commitment number needed to submit the invoice on Chorus Pro. Access is activated as soon as the purchase order is received. On request: bank details (RIB), company registration extract (Kbis), certificate of social-security compliance (attestation de vigilance).

Businesses and associations: subscribe directly online at web.geremy.ai/subscription (credit card, SEPA direct debit, PayPal, Apple Pay, Google Pay…); to pay by bank transfer, return the signed quote or your purchase order to support@geremy.ai. Need a specific mention on the invoice (purchase order number, internal reference)? Let us know when you order.

No fees, no questions asked: web.geremy.ai/subscription → 'Manage my subscription' → cancel in a few clicks (or via the Stripe portal by entering your account email). Cancellation takes effect at the end of the paid period; your reports remain viewable for 2 years. The same portal lets you update your payment method or download your invoices.

Most common cause: the email address used for Stripe payment differs from your Geremy account email — the subscription can't be matched to your account. Always use the same address (check it in your profile before paying). If it's already happened, write to support@geremy.ai with both addresses and the link will be made manually.

At the end of your free trial month, your account switches to "No subscription" mode. Your existing meeting summaries remain accessible for consultation for 2 years, but you can no longer start new recordings or generate new summaries.

You have three options:

• Standard (18 € excl. VAT/month) — 20 h/month, all summary categories, customisation, PDF/Word export.
• Premium (39 € excl. VAT/month) — 50 h/month, custom templates, additional summaries, task management.
• Team (from 3 users) — shared pooled hours, centralised management.

Go to web.geremy.ai/subscription to subscribe. There is no commitment — you can cancel at any time. Not sure which to pick? Start with Standard: you can upgrade at any time as your needs grow.

In Europe, and only in Europe: production in France (Paris), spread across several availability zones; encrypted backups in a second EU region, in Frankfurt; report writing carried out in EU regions. No transfers outside the European Union — no storage, processing, or backups outside the EU. Our hosting provider is certified ISO 27001, SOC 2 Type II, and HDS (French health-data hosting certification — the highest level of requirements in France), and Geremy applies its own measures on top (encryption, isolation, access management).

Privacy by Design: AES-256 encryption at rest, TLS 1.2 minimum, TLS 1.3 preferred in transit; audio processing is fully automated — no tool allows our team to view the content of your meetings; audio deleted within 4 hours of the report being produced; each account isolated and each meeting kept separate; penetration tests every six months by an external firm (the most recent in September 2026), OWASP best practices, and support from external cybersecurity and GDPR compliance experts.

No, never — contractual guarantee, not just a promise: your data trains neither Geremy's models nor those of its providers. A permanent exclusion is configured with our AI provider, which retains no data beyond processing and does not log its content. And every meeting is processed in total isolation: Geremy has no 'memory' from one meeting to the next, and nothing is cross-referenced.

It's gone: the recording is automatically deleted within 4 hours of the report being produced — not archived 'just in case', not moved to long-term storage (data-minimisation principle: a voice recording is personal data). Lifecycle: encryption at capture → encrypted transfer to our European servers → automated transcription and writing → audio deleted, no later than 4 hours after the report. What remains is your report and the technical transcript used to produce it (not visible; it lets you regenerate the report or produce another format): both disappear when you delete the meeting.

Yes. In your profile (web.geremy.ai/profile), the “Privacy & data management” section offers the “Delete my meetings after” setting: after 3, 6, 12 or 24 months, or “Never” (the default). “Never” doesn’t mean unlimited retention: your meetings are kept until your account is closed or deleted — never beyond that. When a period is set, meetings older than it are automatically and permanently deleted (only the date and duration are kept for history) — an irreversible action. Not to be confused with the 2-year period applied after cancellation: automatic deletion applies while your subscription is active, to the meetings you choose not to keep. Remember to download (or have emailed to you) the reports you want to keep.

Geremy acts as a data processor under GDPR; you are the data controller (you decide to record, choose the participants, and determine the purpose). As such, it is your responsibility to inform participants and obtain their consent where required. The data processing agreement (DPA, Art. 28) is the annex to our Privacy Policy and applies from the moment you subscribe; a signable copy can be provided on request at rgpd@geremy.ai. A Security White Paper detailing our technical and organisational measures is available on request at support@geremy.ai.

Yes, it’s a legal requirement in most EU countries — recording people without their knowledge is prohibited, both in person and on video calls (it is also a commitment you make when accepting our Terms and Conditions of Sale). A few words at the start of the meeting are enough, for example: “This meeting is going to be recorded so that written minutes can be produced, using a writing-assistance tool. The audio recording is deleted once the minutes have been produced; only the transcript and the minutes are kept. The minutes will be reviewed and approved before being shared. If anyone objects, please say so now: the meeting will then go ahead without recording.” The key points: inform, explain the purpose, and let everyone opt out. The “Recording consent” setting in your profile (web.geremy.ai/profile) helps with compliance, via two modes: obtain consent yourself, or let Geremy automatically read out an information notice at the start. This setting doesn’t relieve you of your responsibility as data controller. It’s also a chance to reassure people: no audio retention, no AI training on your discussions.

You are fully in control of your data. Two options:

• From the web: go to web.geremy.ai/support, "Account Deletion" tab, and follow the procedure.
• From the mobile app: tap "Contact Support" in the menu (or the ? button on the home screen), then choose "Request account and data deletion".

In both cases, a confirmation email will be sent. Permanent deletion takes place one week after you confirm (a safety period so that a fraudulent or accidental request can be cancelled); a request sent to support is processed within 72 hours. It is irreversible and covers all your data (reports, profile, preferences, transcriptions): download anything you want to keep beforehand. The only exception: billing data, retained per legal accounting and tax obligations.

Stellar Quantum has not appointed a Data Protection Officer (DPO), as this appointment is not mandatory given its activity. Your data protection contact is Franck Muller — your point of contact for any questions relating to your personal data and the exercise of your rights (access, rectification, erasure, portability, objection): rgpd@geremy.ai.

On mobile: swipe the meeting left → 'Delete', or from the meeting record → 'Settings' tab → 'Delete'. On the web: delete it directly from the dashboard. Permanent and irreversible (the report and its transcript are erased from our servers within 24 hours) — download the PDF/Word first if you want to keep a copy.

No, completely irreversible — the report disappears from your space immediately and is erased from our servers within 24 hours, transcript included, with no backup copy. No recycle bin, no undo, no recovery possible (by you or by support: this is a GDPR compliance guarantee). Best practices: always download your reports as PDF/Word after generation, enable automatic email delivery (you keep a copy in your inbox), and when in doubt don't delete — a stored report uses no quota.

On web.geremy.ai/profile, the page is organised into three tabs. “Profile” — your personal settings and defaults: identity (first name, last name, phone), default category and styling, task preferences, notifications (automatic emailing of reports, optional attachment), formatting preferences (PDF/Word), privacy & data management (automatic deletion), recording consent. “Useful information” — introduce yourself to Geremy: name, role, your part in meetings, business vocabulary. “Organisation” — describe your organisation: colleagues and their roles, frequent clients, acronyms, ongoing projects (on the Team plan, this is shared across all members; only the main account can edit it). Don’t forget to Save: a well-filled profile improves speaker identification and report quality.

You can sort your meetings into folders (and sub-folders). On the web, from your dashboard (web.geremy.ai/dashboard), switch to the Folders tab: the “My folders” panel shows your tree, “+ New” creates a folder or sub-folder, and you sort your meetings by simple drag and drop. Initially, everything sits in “Unsorted”. On mobile, your folders stay available offline and sync automatically. Folders are only for organising: moving a report changes neither its content nor its category.

For security reasons, it can't be changed from the interface: email support@geremy.ai from your current address (this is what guarantees that the request really comes from the account holder), stating the new address. Your reports, subscription, and preferences are preserved — only your login identifier changes. Remember to update your Stripe payment method afterwards so the billing email matches.

This is common: the account was created with a different address, or via an Apple, Google, Microsoft or Facebook sign-in linked to another address (in private mode, Apple generates a relay address @privaterelay.appleid.com). Try all your addresses on web.geremy.ai — the right account is the one that shows your meetings. Two accounts created by mistake? support@geremy.ai can merge them. Going forward: note the exact address and always use the same sign-in method.

No, it is not possible to transfer write-ups from one Geremy account to another. Each account is compartmentalised by design — this is a guarantee of security and GDPR compliance.

Geremy's terms of use only allow one account per individual. If you have multiple accounts, the procedure is as follows:

• Choose your main account (the one you will keep).
• Download all data from the secondary account (PDF or Word export of each write-up from web.geremy.ai).
• Request the deletion of the secondary account from web.geremy.ai/support (Account Deletion tab).

Almost always the cause: the microphone permission was denied. Fully close Geremy then reopen it — an 'Open settings' button should appear. If not, enable it manually: long-press the Geremy icon → 'i' (info) → Permissions → enable Microphone. On iPhone, if the sound is silent or poor: disconnect your Bluetooth devices (AirPods, headphones, speaker) before starting the recording — iOS routes the microphone to them.

The audio hasn't finished uploading to our servers (most common cause: the app was closed too soon after confirming, or the connection dropped). Reopen the Geremy app and leave it open for a few minutes with a stable connection — the sync resumes exactly where it left off, nothing is lost. Still stuck? You may be on a filtered network (corporate/school Wi-Fi, VPN): switch to 4G/5G, or ask your IT team to whitelist the domains geremy.ai and geremy.app.

Three possible causes: (1) your quota is reached (check on web.geremy.ai/subscription — processing will resume at renewal); (2) the audio was never fully uploaded (reopen the app with a stable connection); (3) a server-side technical issue (rare) — contact support@geremy.ai with your email, the meeting date, and how long the report has been pending. In all cases, your recording is not lost.

Check the recording duration shown in the meeting record: if it's shorter than the actual meeting, the captured audio is incomplete (app closed mid-recording, battery, system optimisation, or the maximum duration reached: 4.5 hours on Standard, 6 hours on Premium and Team) — the report can only reflect what was actually recorded. Otherwise, try regenerating from web.geremy.ai. For long meetings: keep the phone plugged in and disable battery optimisation for Geremy.

A common mix-up: the 'attachments' section of a meeting is for context documents (images, PDFs), not audio files. To import audio: web.geremy.ai → 'Quick add' → configure the meeting → 'Record' → select 'Import' → choose your file (MP3, MP4, M4A, WAV — up to 10 files per report, within the maximum duration of your plan: 4.5 hours on Standard, 6 hours on Premium and Team; the maximum size per file is shown in the import area).

Usually an expired card, a spending limit reached, or the 3D Secure verification not completed in time. Try again with your phone nearby (for 3D Secure confirmation), or use a different payment method (another card, PayPal, SEPA). Check with your bank to make sure it hasn't blocked the transaction. No charge is made on failure — you can retry with no risk of being charged twice.

Not yet (specific transparency/GDPR considerations). In the meantime: use the recording provided by your internet telephony software (Teams, Zoom Phone, Google Voice, Ringover…) and upload it on web.geremy.ai; or, for a browser-based call, use 'Mic + browser tab'. In all cases, inform the other party that the conversation is being recorded — this is a legal obligation.

No: Geremy works exclusively from audio — its entire value lies in turning spoken exchanges into structured documents. If you have notes, mention them out loud during the recording, or enter them in the agenda, objectives, or a PDF attachment for the meeting.

No — Geremy is not a general-purpose assistant. It does one thing: turn your meetings and interviews into structured reports. For free-form writing or Q&A, general AI tools (ChatGPT, Claude, Perplexity) are better suited.

No, Geremy does not offer recurring meeting scheduling — each meeting must be created individually. Tips to save time:

• Duplicate an existing meeting: from your meeting list on web.geremy.ai, the duplication feature automatically copies the title (prefixed "Copy of…"), the report type, the custom template, the summary, the objectives, the comments, the participants, the tags and the language. All you need to do is start recording.
• Introduce yourself to Geremy: your name, role, position in meetings, industry vocabulary… This information is specific to your account and helps Geremy identify you better and understand your context in each meeting.
• Describe your organisation to Geremy: describe your structure — colleagues (names, roles), frequent clients, acronyms, ongoing projects… This information helps Geremy recognise names, avoid errors and produce more accurate reports. If you're on a Team plan, it's automatically shared across all team members.

This feature is requested by many users — feel free to write to support@geremy.ai to support the request.

On mobile: the “Share” function opens your phone’s native menu (email, messaging, AirDrop, WhatsApp, Slack…). On the web: download the PDF or Word file and send it like any document (email, Drive, Dropbox, SharePoint…). Direct export to Google Drive, OneDrive or Notion: on the web version, send a report straight to these tools, from your meetings list as well as from the meeting page, alongside the PDF/Word download — and tick several meetings in the list to export them in one go. Automatically: enable email delivery in your profile — every report lands in your inbox, with the PDF/Word attached.

By email at support@geremy.ai or by phone on +33 4 65 84 08 24. Online help & FAQ: geremy.ai/aide. For questions about personal data: rgpd@geremy.ai (data protection contact: Franck Muller). Stellar Quantum SAS — 55 allée Camille Claudel, 84000 Avignon, France.

Your feedback is valuable and every suggestion is read by the team. To share an idea, report a gap, or propose an improvement:

• From the mobile app: click on "Contact Support" in the menu (or via the "?" button on the home page).
• From the web: go to web.geremy.ai/support.
• By email: write to support@geremy.ai.

Many of Geremy's current features have come directly from user suggestions.

The Referrals page (web.geremy.ai/referrals), also available from the mobile app, brings together several ways to share Geremy: share your personal referral link (you also track your referees and your referrer there), invite by email, share on LinkedIn or Facebook, leave a review, or send us a testimonial (two checkboxes keep you in control: “I wish to remain anonymous” and “I agree to my testimonial being published”). People who create an account via your link appear in your list of referees.

Yes, Geremy works with reseller and integrator partners. If you would like to distribute Geremy to your customers or integrate it into your service offering, please contact the sales team: contact@stellarquantum.com.

The team will review your project and offer you terms suited to your business.